Return Policy

At R-Lash Shop, we want you to be completely satisfied with your purchase of false eyelashes and beauty products. We understand that sometimes, items may not meet your expectations, and we’re here to make the return process as simple as possible. Please read our Return Policy carefully to ensure a smooth experience.

1. Eligibility for Returns

1.1. Unopened and Unused Items: We accept returns of false eyelashes and beauty products that are unopened, unused, and in their original condition, including packaging, within 15 days of the purchase date.

1.2. Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer support team within 15 days of receipt. We will arrange for a replacement or refund.

2. How to Initiate a Return

2.1. To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] to request a Return Authorization (RA) number.
  • Pack the items securely in the original packaging, if possible.
  • Include the RA number on the outside of the package.
  • Ship the package to the address provided by our customer support team.

3. Return Shipping

3.1. You are responsible for the cost of return shipping, except in cases of defective or damaged items. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process

4.1. Once we receive and inspect the returned items, we will process your refund within [number] business days. The refund will be issued to the original payment method used for the purchase.

5. Exchanges

5.1. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item on our website.

6. Non-Returnable Items

6.1. For health and safety reasons, we cannot accept returns on items that have been opened, used, or are not in their original condition.

7. Contact Us

7.1. If you have any questions or need assistance with the return process, please contact our customer support team at [email protected].

8. Policy Changes

8.1. We reserve the right to modify or update our Return Policy at any time. Any changes will be posted on our website, and the date at the beginning of this policy will be updated to reflect the latest revision.

Thank you for choosing R-Lash Shop for your false eyelash needs. We value your satisfaction, and our Return Policy is designed to ensure that your shopping experience with us is convenient and worry-free.

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